Privacy Policy

 

It is important to us that you feel secure about your personal data so we recommend you to read our privacy notice below (we know it's boring so we made it as short and direct as possible, believe it or not).

In compliance with the Federal Law for the Protection of Personal Data in Possession of Private Parties, Lo Esencial LE (hereinafter referred to as Lo Esencial or we), with address at: Morelos 1760, Col. Ladrón de Guevara, Guadalajara, Jalisco, C.P. 44600, is responsible for protecting and using the personal data you provide directly on our website or when you contact us by email or phone.

The contact details of our privacy officer are as follows:

Address: Morelos 1760, Col. Ladrón de Guevara, Guadalajara, Jalisco, C.P. 44600.

E-mail: info@loesencial.mx

Telephone: 33-3336-9216

What information do we collect?

The data we collect are those that help us to provide you with a better service and are:

  • Full name

  • Address (fiscal or for product shipment)

  • E-mail address

  • Phone(s)

As you can see, none of the data we collect is sensitive data, so you don't have to worry.

For what purposes do we collect your personal data?

In compliance with applicable law, we advise you that we will process your personal data only for the following purposes:

Primary or necessary:

  1. Deliver your products purchased with us.

  2. To provide the services and products that you request from us, to inform you of changes or new products or services that are related to the product you purchased from us.

  3. To comply with our obligations as suppliers.

  4. Data to recommend better products.

  5. Sending advertisements and discounts on our products.

Secondary or accessory:

  1. Make internal statistics of our products and customers.

  2. Contact you for surveys or evaluations.

  3. Conduct analysis, market research and reporting.

Where do we get your information and what do we want it for?

The information we have is mainly the information you give us directly and we use it only to provide you with a better service (such as sending you information that is of interest to you).

We also obtain certain information from you indirectly when you visit our website or use our online services. We give you more details below in the section explaining Cookies.

In addition, Lo Esencial may obtain information through lawful means established by law, including, among others, telephone directories, public databases such as the Public Registry of Property and Commerce or any other public agency or source of information.

Are we going to give your data to anyone else?

Don't worry, our business is to design objects to accompany you day by day, so we will not sell, give away, rent or share your data, unless we have your express authorization or when it has been required by court order to comply with procedural provisions.

Is all your data confidential?

When you enter our website, you will share your information with us, unless you specify otherwise. We will keep confidential all the personal information you give us (the information we mention in the section What information do we collect?). We are not obliged to keep confidential any other information you provide through newsletters and online chats, as well as the information we obtain through cookies (if you do not know what we are talking about we explain below), the above in terms established in article 109 of the Federal Copyright Law and section I, article 76 bis of the Federal Consumer Protection Law.

Is your information secure?

We take very seriously the security of your data. At the time of purchase, you will be asked for bank details for which we offer security and confidentiality, as it has a secure server under the SSL protocol (Secure Socket Layer) so that the information you send is transmitted encrypted to ensure their protection. As a tip, whenever you give your banking information online make sure that there is an "s" in the address of the page for example "https"://www.loesencial.mx/.... .

We will not be able to see this financial data nor will we keep it in our databases, as it is provided and processed by a tool that is not under our control.

As in other media, every exchange of information and operation carried out through the Internet involves certain risk, so we cannot guarantee 100% security, but our website applies state-of-the-art security measures, seeking to protect your information as much as possible.

What is this Cookies?

Your browsing on our website activates cookies. Cookies are small pieces of information that are sent by the website to our resident hacker.

They are stored on your computer's hard drive and are used to determine your preferences and what you do on our site. They also allow us to recognize you when you access our site, detect bandwidth and learn what information may be of interest to you.

The installation, permanence and existence of Cookies on your computer depends on your exclusive will and can be eliminated whenever you wish. To find out how to remove Cookies from your system, it is necessary to check the Help section of your browser.

Can you update your information?

If you are making a new purchase in our store and some data changed, we will update it automatically. You can also write us at info@loesencial.mx to update it personally. If you are subscribed to our newsletter, you can deactivate the service at any time.

Can I limit the use or disclosure of my personal data?

In order for you to limit the use and disclosure of the data collected by us, we offer you the following means: (i) the registration of the data in the Public Registry, which is in charge of the Federal Consumer Protection Agency, so that your personal data will not be used to receive advertising or promotions of goods and services companies. For more information about this registry you can consult the PROFECO website, or contact PROFECO; (ii) Your registration in an exclusion list, so that your personal data will not be used for marketing, advertising or commercial prospecting purposes by us.

In case you require more information or wish your data to be included in an exclusion list, it is necessary to follow the following procedure:

1) Make a written request addressed to the Privacy Office, Protection and Processing of Personal Data according to the following procedure:

  1. Holder's full name.

  2. Address of the owner of the personal data or e-mail, by which you can receive a response to your request.

  3. In the case of individuals, official documents proving their identity.

  4. For legal entities, it is necessary to attach the documents that prove the legal existence of the company, as well as those that contain the powers and faculties of the legal representative, as well as the official identification of the legal representative.

  5. To make a request to restrict the use or disclosure of one or more personal data or sensitive personal data with respect to one or more specific purposes.

2) Send the application:

  1. To the Office of Privacy, Protection and Treatment of Personal Data located at Calle 22 de Diciembre #30, Col. Manuel Ávila Camacho, Naucalpan de Juárez, Estado de México, CP 53900.

  2. E-mail: info@loesencial.mx

Can I access or rectify my data or access or oppose its use (ARCO Rights)?

You have the right to access your personal data in our possession and the details of their treatment, as well as to rectify them in case they are inaccurate or incomplete; cancel them when you consider that they are not required for any of the purposes stated in this Privacy Notice, are being used for non-consensual purposes or you have terminated the contractual or service relationship, or oppose the treatment of them for specific purposes.

The mechanisms that have been implemented for the exercise of such ARCO rights are through the submission of the respective written request addressed to the Office of Privacy, Protection and Processing of Personal Data as follows:

1) Make a request to the indicated Office containing the following information:

  1. Holder's full name.

  2. Address of the owner of the personal data or e-mail, by which you can receive the response to your request.

  3. In the case of individuals, official documents proving identity.

  4. For legal entities, it is necessary to attach the documents that prove the legal existence of the company, as well as those containing the powers and faculties of the legal representative, as well as the official identification of the legal representative.

  5. Clear and precise description of the personal data, with respect to which you are seeking to exercise any of your rights.

  6. Any other element or document that facilitates the location of the personal data, as well as any other document required by the legislation in force at the time of submitting the request.

2) Send the application:

  1. To the Office of Privacy, Protection and Treatment of Personal Data located at Calle 22 de Diciembre #30, Col. Manuel Ávila Camacho, Naucalpan de Juárez, Estado de México, CP 53900.

  2. E-mail: info@loesencial.mx

We will have a term of 20 (twenty) business days following the date of receipt of the request, to decide whether or not the request is admissible or inadmissible, in terms of the Law. We will have at all times the right to extend the aforementioned term for one single occasion for an equal period, as long as it is justified and the circumstances of the case so warrant.

In the event that the request is declared inadmissible, the respective evidence must be attached to the same, therefore, when the request is admissible, the exercise of the right requested shall be effective within 15 (fifteen) working days following the date of communication of the resolution adopted.

The exercise of the rights of access, rectification, cancellation or opposition may be denied in the following cases:

  • When the applicant is not the owner or the legal representative of the legal entity and/or does not prove the legal existence of the represented party or its powers and faculties are not sufficient to exercise the rights in question.

  • When our databases do not contain the applicant's personal data.

  • When the rights of a third party are violated.

  • When there is a legal impediment or resolution of a judicial or administrative authority.

  • When the rectification, cancellation or opposition has been previously made in such a way that the request lacks subject matter.

In addition, we will not be obliged to cancel your personal data in the following cases:

  • That refer to the parties to a private, social or administrative contract and are necessary for its development and performance.

  • When they must be treated by law.

  • When judicial or administrative proceedings related to tax obligations, the investigation and prosecution of crimes or the updating of administrative sanctions are hindered.

  • When they are necessary to protect the legally protected interests of the owner.

  • Are necessary to carry out an action in the public interest.

  • Are necessary to comply with an obligation legally acquired by the holder, and

  • Are the subject of treatment for prevention or for medical diagnosis or the management of health services, provided that such treatment is carried out by a health professional subject to a duty of confidentiality.

In case you consider that your personal data have been violated, or that your request to exercise your ARCO Rights was not duly attended by us, in accordance with the Law, you have the right to go to the Federal Institute of Access to Information and Data Protection (IFAI) to initiate a data protection procedure.

Can I revoke my consent to the processing of my data?

At any time, you may revoke the consent you have given us for the processing of your personal data, so that we stop using them. To do this, it is necessary:

1) Make a request to the Office of Privacy, Protection and Treatment of Personal Data that must contain the following information:

  1. Holder's full name.

  2. Address of the owner of the personal data or e-mail, by which the response to your request can be sent to him/her.

  3. In the case of individuals, official documents proving identity.

  4. For legal entities, it is necessary to attach the documents that prove the legal existence of the company, as well as those containing the powers and faculties of the legal representative, as well as the official identification of the legal representative.

  5. Expressly state the request to revoke consent for the processing of personal data, expressing the reasons why you wish to do so.

2) Send the application:

  1. To the Office of Privacy, Protection and Treatment of Personal Data located at Calle 22 de Diciembre #30, Col. Manuel Ávila Camacho, Naucalpan de Juárez, Estado de México, CP 53900.

  2. E-mail info@loesencial.mx

Within a maximum period of 20 (twenty) days we will respond to your request and will inform you about the origin of the request through the means indicated in your request. 

Notwithstanding your request, we may treat certain information as permitted or required by law.

Can my personal data be blocked or deleted? 

You are hereby informed that once the purpose or purposes of the processing have been fulfilled, and when there is no legal or regulatory provision to the contrary, we will proceed to the cancellation of the data after blocking them, for their subsequent deletion. 

Can we change this privacy policy?

We may update or modify this "Privacy Notice" at any time to comply with the law or for internal policies. It is your responsibility to periodically review the privacy policy to be aware of any changes.

Any changes to this notice can be viewed at: www.loesencial.mx/privacidad.

If you have any questions or have something good to tell us, please contact us at
Phone: 33-3336-9216
Email: info@loesencial.mx